Residential care home · Norfolk

Westfield House

12 Westfield Road, Toftwood, Dereham, NR19 1JB

Good Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good Rated 8 months ago
01362697828 Website ↗

Westfield House is a residential care home in Dereham in Norfolk, run by Black Swan International Limited. It is registered for up to 12 residents and supports older people, younger adults and people with a learning disability or autism.

Its latest CQC rating, published January 2026, is Good overall, and Good in all five key questions. For comparison, 65% of care homes in Norfolk are rated Good or Outstanding.

CQC rating

Good
Published 7 January 2026 Rated 8 months ago
  • SafeAre people protected from abuse and avoidable harm?Good
  • EffectiveDoes care achieve good outcomes and a good quality of life?Good
  • CaringAre staff kind, compassionate and respectful?Good
  • ResponsiveAre services organised to meet people's needs?Good
  • Well-ledIs the home well managed, with a culture of high-quality care?Good

Read the full inspection report on cqc.org.uk ↗

How it compares in Norfolk

Westfield House is in the Good tier, alongside 119 other homes in Norfolk. Of the 295 rated care homes here, 65% are Good or Outstanding (England: 83%).

  • Outstanding 18 (6%)
  • Good, with Outstanding areas 12 (4%)
  • Good 120 (39%)
  • Good, with an area to improve 43 (14%)
  • Requires improvement 92 (30%)
  • Inadequate 10 (3%)
  • Not yet rated 16 (5%)

Half of Norfolk's ratings are more than 6.4 years old. How tiers work

See all 311 care homes in Norfolk →

The provider's other homes

Black Swan International Limited runs 23 care homes registered with CQC: 3 Outstanding, 19 Good, 1 Not yet rated.

  • Chiswick House
    Norwich, Norfolk · NR2 2AD · Residential care home · 32 beds
    Outstanding S: GoodE: GoodC: OutstandingR: GoodW: Outstanding Rated 7 years ago
  • Nightingale Lodge
    Hunstanton, Norfolk · PE36 6AL · Residential care home · 29 beds
    Outstanding S: GoodE: GoodC: OutstandingR: OutstandingW: Outstanding Rated 4 years ago
  • The Beeches
    Norwich, Norfolk · NR16 2NP · Residential care home · 46 beds
    Outstanding S: GoodE: GoodC: GoodR: OutstandingW: Outstanding Rated 6 years ago
  • Drummonds
    Colchester, Essex · CO5 9QJ · Residential care home · 45 beds
    Good S: GoodE: GoodC: GoodR: OutstandingW: Good Rated 8 years ago
  • Heathcote
    Norwich, Norfolk · NR2 2PA · Residential care home · 29 beds
    Good S: GoodE: GoodC: OutstandingR: GoodW: Good Rated this month
  • Mid Meadows
    Frinton On Sea, Essex · CO13 0AS · Residential care home · 22 beds
    Good S: OutstandingE: GoodC: GoodR: GoodW: Good Rated 6 years ago

All 23 homes run by Black Swan International Limited →

Care homes nearby

  • SENSE Holmlea
    Dereham, Norfolk · NR19 1JL · Residential care home · 6 beds0.3 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
  • Maple Tree Care Ltd
    Dereham, Norfolk · NR19 1TY · Residential care home · 5 beds0.6 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 2 years ago
  • Maple Tree Care Limited
    Dereham, Norfolk · NR19 1TY · Residential care home · 4 beds0.6 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 2 years ago
  • St Nicholas House
    Dereham, Norfolk · NR19 1BG · Residential care home · 38 beds1.4 km
    Good S: Requires improvementE: GoodC: GoodR: GoodW: Good Rated 7 years ago
  • Walnut House
    Dereham, Norfolk · NR20 3AS · Residential care home · 5 beds1.5 km
    Requires improvement S: Requires improvementE: GoodC: GoodR: GoodW: Requires improvement Rated 7 years ago
  • York House
    Dereham, Norfolk · NR20 3AS · Residential care home · 43 beds1.5 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago

More care homes near NR19 1JB →